Streamline IT Service Management with HP OpenView Service Desk
HP OpenView Service Desk Client offers comprehensive tools for managing IT services, enhancing support operations and improving user satisfaction.
The HP OpenView Service Desk Client presents a user-friendly interface that facilitates easy navigation and enhances productivity. Users can create and manage service requests, prioritize incidents, and track problem resolution progress. Furthermore, they can access user information, including incident history, and view scheduled activities relevant to the service request.
The client's functionality includes integration with other OpenView service management solutions like network management, performance monitoring, and application monitoring. Therefore, it provides a comprehensive suite of tools for managing IT services on an organization's network.
In summary, the HP OpenView Service Desk Client is a feature-rich application that simplifies ITSM activities. Its integration with other OpenView tools makes it an ideal solution for organizations seeking to optimize IT service management.
Overview
hp OpenView service desk client is a Shareware software in the category Communications developed by Hewlett-Packard OpenView.
The latest version of hp OpenView service desk client is 4.5.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.
hp OpenView service desk client runs on the following operating systems: Windows.
hp OpenView service desk client has not been rated by our users yet.
Pros
- Robust ticketing and incident management capabilities
- Integration with other HP software products
- Customizable workflows and configurations
- Comprehensive reporting and analytics
- Can handle a large volume of incidents and requests
Cons
- Steep learning curve for new users
- Requires ongoing training and administrative maintenance
- Can be expensive to implement and maintain
- Complex setup and configuration process
- User interface can be overwhelming for some users
FAQ
What is HP OpenView Service Desk Client?
HP OpenView Service Desk Client is a software program designed by Hewlett-Packard (HP) for managing IT service requests.
What does HP OpenView Service Desk Client do?
HP OpenView Service Desk Client allows IT professionals to view, manage, and resolve service requests from one central location.
How do I install HP OpenView Service Desk Client?
HP OpenView Service Desk Client can be installed from the HP Service Manager server or downloaded from the HP website.
What are the system requirements for HP OpenView Service Desk Client?
The system requirements depend on the version of HP OpenView Service Desk and the operating system. In general, it requires Windows operating system and a minimum of 1GB RAM.
Is training available for using HP OpenView Service Desk Client?
Yes, HP provides training courses for using HP OpenView Service Desk Client. These courses cover installation, configuration, and usage of the software.
Can I customize the interface of HP OpenView Service Desk Client?
Yes, the interface can be customized using skins and widgets. The software also allows users to customize fields, forms, and workflows.
Does HP OpenView Service Desk Client integrate with other IT service management tools?
Yes, it integrates with other IT service management tools such as monitoring and inventory management tools.
Is HP OpenView Service Desk Client scalable?
Yes, HP OpenView Service Desk Client is scalable and can be used in small, medium, and large enterprises.
What kind of support does HP provide for HP OpenView Service Desk Client?
HP provides technical support for HP OpenView Service Desk Client. This includes access to online resources, phone support, and software updates.
Can I try HP OpenView Service Desk Client before purchasing it?
Yes, you can download a trial version of HP OpenView Service Desk Client from the HP website.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
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